RESUME OF A. K. M. REZAUL KARIM

RESUME OF   A. K. M. REZAUL KARIM

 

Name	:	A. K. M. Rezaul Karim	Designation	:	Manager
Department	:	Network Support Division	ID No.	:	6006
Joining Date in Flora Limited	:	08-Dec-1996

Educational Qualifications

Exams	Group/Subject	Institute/Board/University	Division/Class/Grade	Year
M.Sc. in Engineering	Computer Science and Engineering	East West University		Enrolled
B.Sc. in Engineering	Electronics and Telecommunication	Prime University	A (3.84 out of 4.00)	2011
CSI	Scientific Instrumentation	University Grants Commission, Bangladesh	B (66.63% of marks)	1992
Diploma In Engineering	Electrical	Khulna Polytechnic Institute	2nd (59.43% of marks)	1990
H.S.C.	Science	Jessore	2nd (46.00% of marks)	1986
S.S.C	Science	Jessore	1st (62.60% of marks)	1983

Certifications/ Training / Professional Membership / Affiliations

1.	Certification on Dell Certified Systems Expert (DCSE) on ESF Level 1 - Version 4.0 (DSCE ID: 819)
2.	Certification on Dell Certified Systems Expert (DCSE) on Associate Server Certification V8.5 (Version 7 and 8 Combined) (DSCE ID: 790)
3.	Certification on Dell Certified Systems Expert (DCSE) on Associate Server Certification V9.0 (DSCE ID: 690)
4.	Certification on Systimax Solution Trained Engineer Certification. Course Code: ND 3341, ID: 144909 from Commscope Systimax solutions, India
	Dell Enterprise Technology Summit' 2008, Shangri-La's Golden Sands Resort, Penang, Malaysia, 25-28 August 2008
5.	Certification on Lucent Systimax Trained Engineer Certification. Course Code: ND 3321, ID: APIN-FLOR-RKM-0600. Course Code: ND 3341F, ID: APIN-05-060600 and Course Code: ND 3341C, ID: APIN-05-040600 from Lucent Technologies, Bell Labs Innovations and Bangalore Labs Private Limited, India
6.	HP TRU64 UNIX V5 SYSTEM ADMINISTRATION Training Course by HP EDUCATION SERVICES, SINGAPORE
7	OPENVMS FUNDAMENTALS Training Course by HP EDUCATION SERVICES, SINGAPORE
9.	HARDWARE TROUBLESHOOTING for ALPHA SERVERS ES40, DS20E, HSG80 STORAGE Training Course by HP EDUCATION SERVICES, SINGAPORE
10.	Brighstor Arcserve, Brighstor High Availability Mnager, Brighstor Enterprise Backup, Brighstor Mobile Backup, eTrust Firewall, eTrust IDS, eTrust Antivirus Training Course by Computer Associates, India
11.	Accredited Platform Specialist Training Course (former Compaq Certified Service Engineering course) on Servicing Desktop, Workstation & Server by Compaq Computer Asia Pte. Ltd.
12.	HP NetServer Hardware Troubleshooting Version 2.0 (NHT, v2.0) Training Course by Hewlett-Packard Singapore (Sales) Pte. Ltd.
13.	Compaq Proliant Server and Storage University Training Course by Compaq Computer Corporation
14.	AGS Service Training for Technical Professionals Training Course by APC Global Services (India) Pvt. Ltd.
15.	IBM Certification Course for IBM BP Service Personnel Training Course by IBM World Trade Corporation
16.	Cisco Training Program for Technical & Sales Professionals Training Course by Cisco Systems (India) Pvt. Ltd.
17.	Microsoft Certified Professional Training Program Course on Windows NT Server 4.0 (Course-803) Training Course by Microsoft Corporation
18.	General English level of Intermediate 3 from British Council, Dhaka, Bangladesh

Field of Specialization:

Project Management Project design, Preparation of Bill of Materials, Project Planning, Managing and Implementation, Risk Management)

Operating System (Windows Server 2008, Widows Server 2003, Windows 2000 Server, Windows XP, Tru64 UNIX, OpenVMS, Linux )

Network (Switch, Router, Firewall Installation and Configuration. Cabling, Clipping and Trouble Shooting)

Database (MS Access, SQL Server)

Hardware (Troubleshooting, Maintenance & Error Handling, Software Installation and Support of Server & Communication Hardware)

Programming Language (C++, DOS)

Working Experience:

Manager, Network Support Division (01/07/2007 - present)
Current Employee

Basic Responsibilities

• Manage & Administrate the Network Support Division in Flora Limited

• Manage support for Corporate (Network) Customers

• Networking & System Administration of office Network with a total of 9 Servers, 300 PCs and 12 LANs of Flora Limited

·         Provide design guides for Pre-sales activities of complex LAN & WANs and Mission Critical Enterprise System Solution for customer

• Liaise with Manufacturers like HP, Cisco, Microsoft for Warranty service, Business & Support Administration

• Project Management of giant Datacenter Installation

• Call Management, Warranty Claim Management

• Maintain Liaison with our Freight Forwarder (Based in Singapore) for quick shipment of Spare (s)

• Ensure logistic support to the Mission Critical 24x7x365 Support Team

• Manage, Train & Recruit the Engineers

Deputy Manager, Network Support Division (01/09/2004 - 30/06/2007)

Current Employee

Basic Responsibilities

• Manage & Administrate the Network Support Division in Flora Limited

• Manage support for Corporate (Network) Customers

• Networking & System Administration of office Network with a total of 9 Servers, 300 PCs and 12 LANs of Flora Limited

·         Provide design guides for Pre-sales activities of complex LAN & WANs and Mission Critical Enterprise System Solution for customer

• Liaise with Manufacturers like HP, Cisco, Microsoft for Warranty service, Business & Support Administration

• Project Management of giant Datacenter Installation

• Call Management, Warranty Claim Management

• Maintain Liaison with our Freight Forwarder (Based in Singapore) for quick shipment of Spare (s)

• Ensure logistic support to the Mission Critical 24x7x365 Support Team

• Manage, Train & Recruit the Engineers

Systems Engineer, Network Support Division (08/12/1996 - 31/08/2004)

Current Employee

Basic Responsibilities

• Provide Technical Support for Customers

• Provide 24x7x365 Mission Critical Technical Support for Alpha Servers & SAN

·         Provide design guides for Pre-sales activities of complex LAN & WANs and Mission Critical Enterprise System Solution for customer

• Project Management of Network Installation (LAN & WAN and Mission Critical System Solution)

• Windows Server 2003, Windows 2000 Server, Windows 2000 Professional, Windows NT Server 4.0, Windows NT Workstation 4.0, Tru64UNIX, OpenVMS Installation, Configuration, Maintenance and Troubleshooting

• Manage the systems, solved several systems problems, problems with software, hardware & specially the distributed computer network

• Conduct Technical Training on IT for Corporate Customer and In-House Engineers.

• Provide support against virus for customer

Systems Engineer, Hardware and Network Support Division (07/10/1994 - 05/12/1996)
Infinity Technology International Limited, 166, Lake Circus, Kalabagan, (Mirpur Road), Dhaka-1205

Basic Responsibilities

• Designing of LAN&WAN infrastructure.

• Coordinating the on going Networking (LAN/WAN) activities.

• Windows NT Server 4.0, Windows NT Workstation 4.0 and Novell Netware Server setup, configuration & Maintenance

• Managing the systems, solving several systems problems, problems with software, hardware & specially the distributed computer network

• Hardware setup and troubleshooting.

• Conducting corporate & in-house Training on IT related issue.

• Installing, Maintaining & Trouble Shooting of different kinds of Modem

• Providing support against virus

Systems Engineer, Hardware Division (07/08/1993 - 06/10/1994)
RM Computers, House # 5/8, Sir Syed Road, Block-A, Mohammadpur, Dhaka-1207

Basic Responsibilities

• Managing the systems, solving several systems problems, problems with software, hardware

• Testing, Commissioning, Repairing, Maintaining & Trouble Shooting of Varieties Brand PC, LaserJet  & DeskJet Printers, Dot Matrix Printers, Scanners and UPS

• Hardware setup and troubleshooting.

• Conducting corporate & in-house Training on IT related issue.

• Installing, Maintaining & Trouble Shooting of different kinds of Modem

• Providing support against virus

Maintenance Engineer (01/03/1992 - 05/08/1993)
Super Hi-Tech Electronics, 54,V.I.P. Road, Dhaka

Basic Responsibilities

• Testing, Commissioning, Repairing, Maintaining & Trouble Shooting of IBM compatible clone PC and Apple Mac PC

• Testing, Commissioning, Repairing, Maintaining & Trouble Shooting of Fax,  PABX, digital telephone & various office equipment and   also  practical  use of them

Signature:

Date: